Cancellation policy

Last updated: 29 October 2026

This policy explains how Pawscription subscription boxes are billed, changed and cancelled. It applies to every subscription bought on pawscription.com.sg.

How your subscription works

You choose a delivery frequency when you build your box: every 4, 8 or 12 weeks.
Your first box is charged at checkout and ships within 3 to 5 working days.
After that, each box is charged automatically to the payment method you used at checkout, on a Thursday, and delivered the following Tuesday. We don't deliver on weekends.
We email you a reminder 3 days before each charge.
Your first subscription box is 10% off, plus a spend bonus on bigger boxes. From your 2nd box, items are charged at our regular prices. Delivery is free on every box.
Each box needs to be $50 or more (before discounts). If changes take it below $50, we'll contact you to help top it up.

Changing your box

You can swap items, add or remove items and change quantities up to 5 days before each delivery (the Thursday charge day). After that, the box is locked in, charged and packed. Make changes in My subscription in your account, through the link in any subscription email, or by messaging us.

Pausing and skipping

Skipping a single delivery isn't available. If you still have plenty of something, swap it out before your next charge. You can pause your subscription in My subscription and reactivate it when you're ready. No boxes are charged while it's paused.

Cancelling

You can cancel anytime. There's no minimum term, no lock-in and no cancellation fee. Cancel in My subscription, through the link in any subscription email, or message us on WhatsApp (+65 9375 5100) or at hello@pawscription.com.sg.

If you cancel before your next charge, no further boxes are charged. A box that has already been charged will still be delivered.

Failed payments

If a charge fails, we'll email you so you can update your payment details. Your box ships once payment goes through.

Damaged or missing items

If anything arrives damaged or is missing, send us a photo and your order number on WhatsApp and we'll replace it free. See our Refund policy for details.