Refund policy

Last updated: 29 October 2026

Damaged, missing or wrong items

If an item arrives damaged, is missing or isn't what you ordered, WhatsApp us (+65 9375 5100) or email hello@pawscription.com.sg with a photo and your order number within 7 days of delivery. We'll replace it free. If we can't replace it, we'll refund that item to your original payment method.

Change of mind

Because we sell food, treats, litter and care products, we can't accept change-of-mind returns on opened items. Unopened, sealed items in their original condition can be returned within 7 days of delivery for a refund of the item price. Message us first to arrange the return. Return delivery costs aren't refunded unless the return is due to our error.

Subscriptions

You can cancel your subscription anytime with no fee. A box that has already been charged (5 days before delivery) will still be delivered and is covered by the rules above. See our Subscription policy for details.

Refund timing

Approved refunds go back to your original payment method. Your bank may take 5 to 10 working days to show it.

Discounts and points

If you return part of an order that used a discount or reward points, the refund is based on what you actually paid for that item. Reward points earned on refunded items may be removed.